AI Agents vs Chatbots: What Actually Changes
7 min read
The difference is action. A chatbot responds. An agent reasons, chooses tools, checks results, and follows up until the job is done.
Where chatbots stop
Chatbots are great at drafting, summarizing, and answering. They break when you need multi-step execution with external apps and changing state.
Where agents take over
Agents can search, write, send, update, and verify. In GreatChat, assistants use connections to operate inside Gmail, Slack, GitHub, Notion, and more.
If you want the long-form version, see Assistants.
Try this in GreatChat
Everything in this article works inside your assistant — connect an app and go.